This FAQ page is only relevant to older versions of MainBoss. As of MainBoss 3.3, @Requests has been replaced with MainBoss Service, and the installation process is much different.

I'm having trouble installing the @Requests service. When I click install, I get the message The installation failed and the rollback has been performed. What's going wrong?

In the MainBoss Installation and Administration Guide, go to the section called "Installing the @Requests Service", particularly the subsection titled "What Name Do You Specify for Running the Service". It lists a number of rules that must apply to the login name you specify.

One common problem is not entering a fully qualified login name. The login must be entered as

DOMAIN\NAME

if the name is part of a domain. Otherwise, the name must be entered as

COMPUTER\NAME

where COMPUTER is the name of the computer.

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