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Frequently Asked Questions
    MainBoss Advanced
        Report Viewer
        Error in server login
        Work orders and purchase orders
        Error the first time you print
        Problems adding new users
        Features disappear after upgrade
        Unable to get exclusive lock
        Sharing reports
        Units and Unit Locations
        Calendar vs. version license keys
        Expired licenses
        Exporting to Excel
        Changing a login name
        PM generation details
        PM generation speed-up
        Sending SMS text messages
        Can't start/stop MainBoss Service
        Missing ReportViewer
        @Requests install (before 3.3)
        @Requests uninstall (3.0)
        Raw HTML (gobbledygook) in e-mail requests
        NULL in "ReceiveAcknowledgement"
        F1 key doesn't open online help
        Moving a database
        Database restore problems
        Links in e-mail don't work
        Huge number of generated work orders
        Firewall off or on
        Access from outside a domain
        Icons used in MainBoss
        Bar codes
        MainBossRemote under IIS 6
 
    Known Problems
 

I just installed a new version of MainBoss. When I tried to print something, I got an error message of the form "Could not load file or assembly 'Microsoft.ReportViewer.WinForms'..." What's wrong?

The full error message reads:

Could not load file or assembly 'Microsoft.ReportViewer.WinForms, Version=8.0.0.0,
Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a' or one of its dependencies.
The system cannot find the file specified.

This problem arises when you do not have the correct Microsoft ReportViewer software installed. Typically, this happens because you installed MainBoss Advanced incorrectly.

The installation software for MainBoss includes a setup.exe file and a .msi file. Some IT personnel install the software using the .msi file directly. This is a mistake—while the .msi file does install MainBoss, the setup.exe does extra work to make sure that your computer also has up-to-date versions of necessary support software. In particular, setup.exe makes sure you have appropriate versions of Microsoft ReportViewer and the .NET framework, both of which are necessary for MainBoss to work correctly. If you do not have appropriate versions of this software, setup.exe downloads the software from Microsoft's web site.

In order to fix the problem, run the setup.exe program supplied with your MainBoss installation files; in response to the program's prompt, choose the Repair option. This will fix your installation.

Note that you must do this on every computer where setup.exe was not run the first time.

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