FAQ for MainBoss Advanced 3.0 and Up

This page contains answers to our customers' Frequently Asked Questions about MainBoss Advanced.

• Microsoft Report Viewer and other Microsoft software
• Icons used in MainBoss
• Coordinating work orders and purchase orders
• Features disappear after an upgrade
• Units vs. Unit Locations
• URL links don't work in e-mail sent out by MainBoss
• Adding a new user when you don't have SQL Server Administrator permissions
• A connection was successfully established with the server, but then an error occurred during the login process.
• An error occurs the first time you try to print something
• Sharing reports with others
• Exporting report data to Microsoft Excel
• Mail to MainBoss Service is being rejected with "Cannot insert the value NULL" message
• Changing a MainBoss user's login name
• Speeding performance of planned maintenance scheduling
• Sending notifications and acknowledgements by SMS rather than e-mail
• Generation Details in planned maintenance scheduling
• Problems installing MainBoss Service
• Can't start or stop MainBoss Service
• Emergency uninstall of @Requests or MainBoss Service
• Some requests received through e-mail contain raw HTML (which looks like gobbledygook)
• F1 key doesn't start online help
• Moving a database to a new computer
• Problems restoring a database from backup
• Assignments missing after upgrade from 3.1 to 3.2
• Huge number of generated work orders
• Firewall problems when the firewall is off
• Accessing MainBoss from a computer that isn't on the SQL Server's domain
• Using bar codes with MainBoss Advanced
• Configuring MainBossRemote under IIS 6

Note: In some cases, it may be useful to determine which version of SQL Server you are using. The Microsoft web page How to identify your SQL Server version and edition tells how to obtain this information.