Maintenance at Seahawks Stadium

The Seattle Seahawks Stadium and Exhibition Center sometimes has more than 100,000 people pass through its doors in a single day. Maintaining such a facility requires careful management of maintenance personnel and resources. First and Goal Inc., the company that manages the Seahawks complex, uses MainBoss Maintenance Software to keep track of all aspects of their maintenance operations.

First and Goal’s staff at the complex includes eleven maintenance engineers, six permanent housekeepers, and a large staff of part-timers hired for special events. Their work covers all aspects of facilities management, from cleaning to repairs to preventive maintenance.

Preventive maintenance (PM) is one area in which a computerized maintenance management system (CMMS) like MainBoss helps First and Goal work more effectively. The software can automatically schedule inspections and other PM jobs, printing off work orders with complete instructions on what needs to be done. Even better, it provides the information that maintenance managers need in order to assess the results of their efforts.

First and Goal are working to adjust maintenance schedules to improve efficiency without sacrificing safety. The data that MainBoss collects gives a clear picture of how HVAC systems and other equipment are actually performing under conditions within the complex. Instead of guessing at PM schedules, First and Goal can adapt their preventive maintenance cycle to observed patterns: which units need more frequent attention and which don’t. By matching PM work to actual requirements, First and Goal avoids needless redundancy.

Similarly, the information that MainBoss records makes it easy to track down the source of problems when they happen. If something breaks down, it’s simple to determine all the maintenance work that’s been done to the unit and to similar units throughout the complex. By getting the big picture, workers may see a pattern that deserves attention. They can then prevent future trouble by adjusting inspections and preventive maintenance to catch problems before they happen.

Since the stadium complex is owned by the State of Washington, First and Goal must submit regular maintenance plans and reports to state authorities. Using MainBoss has made this process straightforward. Once First and Goal established what kind of information the state wanted to see, they could simply have MainBoss print the desired data. First and Goal now has no difficulty proving that it’s meeting all safety requirements and providing the promised level of service.

Seahawk Stadium opened two years ago, and the Exhibition Center three years before that. First and Goal have managed the complex from the very beginning...and they credit much of their success to good planning and organization. MainBoss is just one tool in their toolkit, but it’s a vital component in their management process.