When such an email report is received, @Requests automatically creates a work request based on the message and places that message into the usual MainBoss database. The person who submitted the request is automatically sent an email acknowledgement that the request has been received. Acknowledgements are also sent when maintenance personnel create a work order based on the work request, and when the work order is closed (indicating that the job is done).

In other words, @Requests automatically handles the process of receiving problem reports, and automatically informs submitters about the report's progress. In this way, maintenance management won't have to spend as much time on the phone, answering questions about whether a report has been received and what has been done about it. The software communicates with requestors so you don't have to.

For information about licensing MainBoss @Requests, see our pricing information section. You can also learn more about @Requests by downloading the @Requests slide-show or by examining the @Requests online documentation pages. You can even download the @Requests software...but first you have to download MainBoss itself.

@Requests makes use of the POP3 protocol for accessing email messages sent to the work request mailbox. Some IT departments may be concerned about the security of POP3; we have created a white paper explaining what POP3 is and how it can be configured to maximize its security.

For an alternative way to handle work requests, see our Service Desk product.