MainBoss Newswire
November 2003
Topics:
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1. MainBoss Holiday Hours
On behalf of all MainBoss staff and associates, we wish you a joyous holiday season and all the best for the coming year!
Please take note of the following holiday hours.
Monday, December 22: 9 am to 12:30 pm
Tuesday, December 23: 12:30 pm to 4 pm
Wednesday, December 24: 9 am to 12:30 pm
Thursday, December 25: closed
Friday, December 26: closed
Monday, December 29: 12:30 pm to 4 pm
Tuesday, December 30: 9 am to 12:30 pm
Wednesday, December 31: 9 am to 12:30 pm
Thursday, January 01: closed
Friday, January 02: 12:30 pm to 4 pm
All times are in Eastern Standard Time.
Regular working hours (Monday to Friday, 9 am to 5 pm) will resume on Monday, January 05, 2004.
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2. Thinkage and MainBoss – the relationship defined
You may have noticed the Thinkage name and/or logo appearing on MainBoss emails, letters and our phone system recently, and as a result, some of you have asked us about the relationship between Thinkage and MainBoss. To clarify, Thinkage Ltd is the company and MainBoss is our product. In the past we have concentrated on promoting the MainBoss brand rather than Thinkage as a company. However, Thinkage has owned a share in MainBoss since 1998 and as of 2001 has obtained full ownership of the MainBoss name and associated products. The year 2004 marks the 15th anniversary of MainBoss CMMS and we are proud to say that the software has come a long way – from the DOS based version to today’s easy to use, yet powerful maintenance software package with all its add-on programs. Even though you may notice the Thinkage logo appear on MainBoss correspondence and activities, the system will continue to provide you with quality maintenance software solutions, just as you have come to expect from the MainBoss brand name.
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3. Did you know: MainBoss Service Desk
MainBoss Service Desk allows users to login and enter work requests to the MainBoss CMMS system. The interface is identical to that of MainBoss CMMS except that it only contains Requests related menu items. Users can create requests, browse requests and print a report to find out the status of one or more requests. The report will even give work order related details so that the maintenance personnel does not have to spend time answering those types of questions from outside requestors. Information in this report includes the work order number and when it was created, when the work was actually started, how long the work took and the day on which the work order was closed. The user also has the option of viewing even more details such as the work description, the work category, access and priority and which building and equipment are involved. For further information on this handy report, go to Requests->Print Requests and then click on the ? button in the top right-hand corner of the Report Work Request History window.
As opposed to MainBoss @Requests, which is email based, MainBoss Service Desk is installed on individual workstations. In fact, every time you install MainBoss CMMS, Service Desk is automatically installed—you just have to create a desktop shortcut for it by clicking on your computers Start button and then clicking on Programs->MainBoss->MainBoss Service Desk 2.9. Right clicking on this link will give you the option of creating a shortcut, which you can place on the computer’s desktop. Even though MainBoss Service Desk is automatically installed when you install MainBoss CMMS, you still require license key before using the program. To find out more about MainBoss Service Desk or to purchase a license for it, please call us at 1-800-563-0894 or contact your local MainBoss representative.
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4. Special Reminders
MainBoss offers some great programs and services. Don’t forget to take advantage of them:
· The MainBoss Referral Program allows current MainBoss customers to make referrals and get great rewards in return! We recently had a successful referral in South Africa, where the person received US$100 in cash! For more information on the referral program, visit http://www.mainboss.com/english/support/referral.shtml
· MainBoss Training services are offered by either MainBoss head office or a MainBoss representative in your area and are invaluable to expanding your proficiency with MainBoss. Email info@mainboss.com for further details
· Would you like your users to email their work requests directly to your MainBoss system? You can do this with MainBoss @Requests. Click here to find out more: http://www.mainboss.com/english/products/product-requests.shtml
· Interested in becoming a MainBoss dealer and promoting an exceptional maintenance solution package in your area? Click here: http://www.dealers.mainboss.com/english/newdealer/index.shtml