MainBoss Newswire
January 2006
Topics:
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1.
Problem with
your MainBoss? Try reindexing!
The MainBoss technical support department receives numerous calls and emails each week from customers whose database is acting up. Examples of problems are: the browsers don’t refresh properly, PM tasks won’t generate, inventory values are different from one window to the next or the user receives an error message of some kind. Nine times out of ten, these problems can be fixed by doing a simple reindex operation. This means logging on as Administrator and clicking on Administration -> Database -> Reindex. By reindexing, the database’s index table is rebuilt, accounting for changes in the database. This is much like redoing the table of contents for a book once you have added a new chapter or have done some editing. Reindexing takes between a few seconds to several minutes, depending on the speed of your computer, your network and the size of your database. So the next time you are noticing that something strange is going on within your database, try the following:
1. Make sure all other users are logged out of MainBoss.
2. Go to Session -> Login and sign in with administrator privileges
3. Go to Administration -> Database -> Backup and make a backup of your database. Save the backup to your hard drive or removable device (CD, floppy disk or memory stick). Better safe than sorry!
4. Now go to Administration -> Database -> Reindex and wait for the reindex operation to complete.
5. Once the reindex is finished, go back to the part of MainBoss where you were initially experiencing problems (for example, generating PM work orders) and see if the problem has been resolved.
6. If the problem is fixed, congratulations – you saved yourself a technical support call!
7. If the problem persists, call or email the MainBoss technical support department. Your representative will be happy to assist you and will be impressed by your initial troubleshooting skills!
The MainBoss technical support department can be reached by calling 1-800-563-0894 (call +1-519-895-1860 outside of North America) or emailing support@mainboss.com. Remember that you need to be a support plan subscriber in order to obtain technical assistance!
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2.
MainBoss and
Windows compatibility.
IT personnel from various companies regularly call in with the following type of question: “We are planning to install Windows XP on the computers where MainBoss is running. Is MainBoss compatible with this?”
Here is a list of Windows versions that MainBoss 2.9 is recommended for:
Windows XP
Windows 2000
Windows NT
Thinkage has undergone extensive testing with Microsoft to make MainBoss Windows XP compliant. MainBoss will also run on Windows 95 or 98 but we do not recommend them. If your company still uses these versions of Windows, you should seriously consider upgrading. A lot of technical improvements have been made in the last 10 years!
MainBoss can also be installed in MacIntosh
computer as long as a Windows interface is being used.
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3.
Upcoming
Tradeshows
Thinkage
will be attending the following tradeshow to demonstrate MainBoss:
·
National Facilities Management and
Technology (NFMT) Show at
the Baltimore Convention Center,
Baltimore, MD from March 7 to 9, 2006. Visit us at booth 1379.